FAQ

ORDERING
How do I place an order?
Orders can be placed through our webshop 24/7. We accept the following payment methods: Visa, MasterCard, American Express, Discover, PayPal

Do you charge sales tax?
We are required to collect sales tax for orders shipped to California.

How do I use my promotion code?
To use a promotion code, add all desired items to your shopping cart and proceed to “Check Out.” During this process, you will see a field to enter your coupon code. Only one code can be used per order. After submitting the code, the discount will be reflected on your total.

 

SHIPPING & RETURNS
Do you ship worldwide? 
Yes, we ship international orders to most countries! If your country is not listed on the website during checkout, please email hello@maikagoods.com.

When will my order be shipped?
Orders are shipped within 2 business days from the time you place your order. We ship our orders via UPS or USPS. Generally, U.S. shipments take about 3-5 business days. International shipments take anywhere between 6 to 10 business days, depending on the final destination. Please note all international orders may be subject to additional duties, import taxes, or custom fees upon delivery in your country.

What is your return policy?
We want you to be completely satisfied with your purchase. We will accept returns of sealed items in original condition or defective products within 14 days of the order. Please email hello@maikagoods.com prior to shipping back your product(s) to receive confirmation.

Be sure to pack and seal the package securely, with the original tags and insert. For your own protection, we recommend that you insure your package against loss and request a delivery confirmation. Packages must be returned prepaid.

All returns must be sent to:
chewing the cud/ MAIKA
ATTN: RETURNS
6400 Hollis St. #16
Emeryville, CA  94608

Upon receipt of your returned goods, we will issue a refund for the item price on your original receipt, and any applicable taxes. Shipping charges are not refundable.

Sale Items
All sale items are final sale and may not be returned or exchanged.

I need to cancel or change my order. Help! 
Email us at hello@maikagoods.com as soon as you can. 

For our privacy policy, please click here.

 

PRODUCT CARE
We recommend spot-cleaning our canvas products. The PU leather trim may be cleaned by wiping with a damp cloth. For further instructions, please refer to each product tag on your MAIKA product.

 

STUDIO
We provide custom design services and welcome partnership inquiries! We are busy sprucing up our portfolio and will be back in a jiffy.
For all wholesale, press and general inquiries, please email hello@maikagoods.com